Star Tech EV: Celebrating Our Customer Satisfaction Journey
- Jan 15
- 2 min read
Updated: Apr 10
At Star Tech and Star Tech EV, we take great pride in the level of personal service that we provide our customers. It was incredibly satisfying to end the year with a Net Promoter Score (NPS) of 85 for 2025, based on customer feedback throughout the year. Our aggregate NPS stands at 87, taking into account feedback from previous years.
Understanding the Net Promoter Score
The Net Promoter Score is a valuable index ranging from -100 to 100. It measures our customers’ satisfaction with the services we provide and their loyalty to us as a company. In simple terms, it reflects how likely they are to recommend us to others. After every completed job, we email our customers asking for their feedback. This process helps us generate our score. A heartfelt thank you to those customers who completed our feedback form!
The feedback form includes questions about how likely customers are to recommend us on a scale of 1 to 10, along with space for any general comments. This data is crucial for us as it helps us improve our services. A good score is anything above 30, while a score above 70 is considered excellent. Therefore, our score of 85 for 2025 is truly amazing!
What Our Customers Are Saying
If you’re interested in learning what our customers said about us to help us reach this high score, simply click here to read our customer reviews. Their insights and experiences are invaluable to us.
Our Commitment to You
At Star Tech EV, we are committed to providing the best possible service to all electric and hybrid vehicle owners. We understand that your vehicle is important to you, and we want to ensure it runs smoothly and efficiently. Our team is always ready to assist you with any questions or concerns you may have.
If you’d like to talk to our friendly team about your car, just give us a call on 01202 148303 or email us at service@star-tech-ev.co.uk. We’re here to help!
