Celebrating our 2025 Net Promoter Score

At Star Tech and Star Tech EV we take great pride in the level of personal service that we provide our customers, so it was very satisfying to end the year with a Net Promoter Score (NPS) of 85 for 2025, based on customer feedback throughout the year. Our aggregate NPS is 87, taking in account previous year’s feedback.

The Net Promoter Score is a ranging index from -100 to 100. It measures our customers’ satisfaction with the services provided and their loyalty to us as a company i.e. how likely they are to recommend us. After every completed job we email our customers asking for their feedback, which helps to generate this score. Thank you to those customers who competed our feedback form.

The feedback form asks questions about how likely customers are to recommend us on a scale of 1 to 10 and for any general feedback. This data helps us to improve our services. A good score is anywhere above 30, and above 70 is excellent, so our score of 85 for 2025 is amazing.

If you’re interested in learning what our customers said about us to help us reach this high score simply click here to read our customer reviews.

And if you’d like to talk to our friendly team about your car, just give us a call on 01202 148303 or email us at service@star-tech-ev.co.uk